Cleaning Service Questions
Below is a list of frequently asked questions about our cleaning services. As always if you don't find the answer to your questions, please feel free to call us or send us an email and we will be happy to answer any questions you may have.
Q. What all is included in my service?
Please review our house cleaning checklist for all the tasks we perform.
Q. Are you Licensed, Insured?
Yes. We are fully insured and licensed.
Q. Do I need to supply anything?
No. We furnish all the cleaning supplies and equipment, but if you
prefer a particular product or your equipment just let us know and we will
happy to use it.
Q. Do I need to sign a contract?
No. We are confident in our ability to provide quality service every time we
clean. You are free to cancel your regularly scheduled cleaning at any
Q. How do you determine your rates?
The rate for your cleaning service is determined by the size of your home . Just call us and answer a few questions and we will be able to provide you with a quote.
Q. How do I pay for my cleaning services?
We accept payment by cash, check and money order or credit card through our online payment service.
Q. How will you gain access my home?
We must be able to access your home to provide services. We will leave this up to you, which choice you feel most comfortable with.
1. - You may meet the cleaner.
2. - You may leave a key at some designated accessible place at your
3. - You may leave a key on file in our key safe.
Q. What if my cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday, we will contact you to
reschedule your cleaning service.
Q. What if a member of your staff breaks something?
Our professional team members are very careful to protect your valuables. However, accidents do occur occasionally. Our insurance carriers will handle any
major losses, while we usually handle minor mishaps directly.